FAQs

We will answer all the questions on your mind and provide you with all the information you need to know.

FAQs
I have an organic certified food store – How do I get rid of pests without using chemicals?

Organic food premises are required to be completely chemical free. Depending on the type of pest problem, it’s sometime difficult to gain effective control or elimination without the use of pesticides.

Our expert technicians are trained and experienced in the use of proven non-chemical treatment methods which comply and in line with organic food certification requirements.

Part of our service involves an ongoing evaluation of the food premises in adhering to our best practice prevention check list.

Why use a licensed pest controller?

There is a plethora of DIY pest control insecticides that can be purchased direct on-line and from many supermarkets. However, do you really want to be applying insecticides around your home or business without the right equipment, knowledge and experience. Would you place your family, customers and staff at risk?

Civil Pest Management technicians are fully TAFE Cert III qualified, superior knowledge on pest behaviour and experienced to handle any situation.

As a business, we have all the right licenses, accreditations, adequate insurance cover, latest professional equipment and most importantly Civil Pest Management was established to do the right thing, by customers, by the environment and for public health. 

How often do I need to do pest control for my restaurant, coffee shop, club, pub, bar, all food premises?

Pest management for food premises should always be about a pro-active and preventative approach – NOT reactive.

The more regular service inspections are done ensures there are no out of control pest outbreaks, causing potential food cross contamination and compliance breeches with Council and NSW Food regulations.

Service frequency depends on many factors and will vary subject to the type and the management culture of the food premises. This includes the overall hygiene & housekeeping practices, surrounding environmental conditions, the type of pests being treated and the maintenance condition of buildings and equipment.

Pests in food premises do not come once a year. There is constant threat of outbreaks at any time.

CIVIL Pest Management recommend a minimum quarterly (every 3 months) service inspection.

How often do I need to treat my home?

Service frequency depends on many factors and will vary subject to overall hygiene & housekeeping practices, surrounding environmental conditions, the type of pests being treated and the maintenance condition of your house.

CIVIL Pest Management recommend a minimum annual pest treatment service.

What do I need to do prior to pest treatment?

See our customer pre-service information sheets for details. Customer Pre-Service Information

Is pest control safe for my family, babies, children, pregnant mums and pets?

Being an ethical, environmentally responsible pest management company, it is not just about using low hazard chemicals. But equally important is how it is applied which makes it low impact to the environment and safe.
Most insecticides used by Civil Pest Management are considered of low mammalian toxicity, low hazard and odourless. You can be present during the service however, cannot be in “immediate vicinity” of pesticide application.

If you have a particular medical condition, which precludes the use of ANY chemical despite It being low-hazard, we can discuss our non-chemical treatment options and alternative pest management strategies to give you peace of mind.

Only chemicals approved by the Australian Pesticides and Veterinary Medicines Authority (APVMA) are used for any treatment. These chemicals undergo many years of vigorous scientific testing before they can be used in domestic or commercial situations. Upon request, we can provide Safety Data Sheets (SDS) on each chemical.
 

Do pesticide chemicals affect plants?

No, all chemicals we use will not affect plants in any way. However, there are some chemicals used in the industry that have a ‘systemic’ mode of action. This means that the plant can take up the active ingredient of the chemical and could be passed on to mammals (i.e. pets/humans) by eating plants (i.e. vegetables) and or by coming into contact with the plant (i.e. bees collecting pollen). Modern pesticide chemicals used in urban pest management are primarily synthetic pyrethrin - based on the chemical composition of chrysanthemum flowers.

Being a low hazard environmentally responsible pest management company, this is not just about the chemical being low hazard. But also how it is applied which makes it low impact to the environment. We do not apply any chemicals near vegetable gardens or fruit trees, or where bees may collect pollen to make honey.

We are bee-friendly in every possible way and our preference is not to apply chemicals on flowering plants.

How long before the pests are gone?

This largely depends on the type of pest, the degree of infestation, breeding cycles, including the surrounding environmental conditions. In some instances, we may recommend undertaking a second follow-up treatment to completely eradicate the infestation. However, most will start to decline in numbers within 2-3 weeks. Generally, where treatment is reliant on using baits, it may take longer to allow the bait to make its way through an entire colony.

Why do German cockroaches keep coming back in my kitchen?

You have tried everything to get rid of German cockroaches but nothing seems to work. They reduce in numbers, after spending lots of money on DIY products, but after 2-3 months they are back again in strength.

German cockroaches are prolific breeders, with one egg capsule containing between 30-40 tiny babies. Spraying cockroaches carrying egg capsules with insecticides will not necessarily destroy the egg and will hatch if not properly disposed.
The babies (nymphs) will grow into adults in 4 weeks and start breeding in about 6 weeks, laying an egg capsule every 2 weeks thereafter. Just when you think you have the situation under control, you have 100’s of small cockroaches – an infestation all over again.

The most effective way to eliminate German cockroach infestation is to call Civil Pest Management and have our experienced technicians eradicate the infestation.

I have German cockroaches - Do I need to empty my kitchen cupboards?

No, we never apply liquid chemical spray inside kitchen cupboards, on benches or any food preparation or food storage areas. In addition to our unique non-chemical application methods, we also use the best low-hazard gel baits inside kitchen cupboards.

By removing items from kitchen cupboards will also disturb cockroaches, potentially causing them to spread or be transported into other areas of the kitchen and or house.

See our customer pre-service information sheet for details: Cockroach Pre-Service Information